The continuing story...
So I call The Brick back today, December 28th to see if I could at least get a tracking number for Purolator, and after about a half-hour on hold, (having spent another half-hour on hold before getting transfered - their service excellence must keep them busy). I was told that the order had been cancelled. When I explained that, no, a special pick up and delivery had been arranged, I was told that, yes, that's correct, but that I could not speak to anyone, because there is a note on my file from December 23rd saying that the manager would be calling me back. They couldn't tell me when, or provide me with any further information about the Purolator shipment (although she knew about it - in fact the person who first transfered me also knew).
So this is how The Brick offers service to an irate customer? By removing ANY possibility of calling for information? I now have to wait for THEM to call ME at their leisure, while 2 days after boxing day, my brother still has not received the Christmas gift I paid for Dec. 11th!!
Again folks, help me with this. I'm in Ontario (they'll ask). Please call them repeatedly (as soon as you say it's a web purchase you'll be on hold so grab a coffee first) and simply ask where Mr Bonnette's order is! Web sales telephone enquiries: (Toll Free) 1-877-843-2742
Alternatively (preferably, since there are hundreds of unsatisfied customers trying to get through to the phone line) write to any one of these addresses (writing to ALL of them would be the ideal situation) and make the same inquiry - or at least tell them what you think of what I'm being made to go through to purchase a television for Christmas...feel free to link to the blog if you like...
Order Enquiries East: csreast@thebrick.com
Web Sales and product Enquiries: esales@thebrick.com
Mr Upright (if he's a real person): kupright@thebrick.com
Regional Vice President East: eastrvp@thebrick.com
The address Margo suggested: president@thebrick.com (which has not yet been rejected by mail-daemon - so maybe it's real)
And Finally (because we may as well try everything)...
Order Enquiries West: csrwest@thebrick.com
Regional Vice President West: westrvp@thebrick.com
I am convinced that the only way my brother is going to receive his TV is if I demonstrate a wider support and show that this has the potential of going viral...
And PLEASE, I think it goes without saying...
DON'T SHOP AT THE BRICK!
Let's reduce the "largest furniture and appliance store in Canada" (their words) to their deserved level of insignificance!! Until of course, they start earning our support! And most important, every time you see a TV or newspaper ad for The Brick, remember my experience! I want everyone to relate those ads to truly inferior customer service...not the promises of great deals and "no payments for 200 years" that they bamboozle you with!
