The End of The Brick Saga!

W E D N E S D A Y,  D E C E M B E R  3 0,   2 0 0 9

An enormous thank you to Frank Talarico, Chief Distribution Officer for The Brick Group LP. He provided me with the tracking number, and my brother has contacted Purolator to arrange for delivery. He apologized for the situation, and I believe that it was heartfelt.

It's an admitted shortcoming of The Brick's service process, that I had to go to the CEO and CDO for resolution... BUT, the fact that I was able to contact, and get a pro-active response from the executive level is also an indication there is still a bit of the hands-on family-run mentality in this limited partnership. That, dear reader, is truly rare. I really believe, after trading a few emails with Mr Talarico, that it is also a company that truly wants to know how they're doing, and improve where they fall short. Time will tell.

It may not be for awhile, but I'm willing to give The Brick another chance before I write them off.

I also really want to thank The Toronto's Star's Ellen Roseman.  I threw her into this without warning, and just as quickly, she was busy writing letters on my behalf in the background,  and providing me with

additional contact information. It was good to know she had my back! If you ever need help as a consumer, she's a good person to have in your contacts list. Put this somewhere you won't lose it: eroseman@toronto.ca

     THANKS AGAIN ELLEN!!

Now, about all those horror stories I've been reading about Leon's...